Deliveries, cancellations and refunds

We deliver to all London and mainland UK postcodes (apart from Highlands and Islands and Northern Ireland).We aim to make your delivery on your preferred delivery day and are very rarely unable to do so. If there is an unforeseen problem we will contact you in advance to arrange another mutually agreed date. The delivery rate is set at £20 and is added automatically at checkout where you will see your total cost for trees, other products and delivery. To keep our delivery cost to you low we do not offer a specific time slot and deliver between 9 and 5.

We guarantee your satisfaction. If you are not delighted with your products, contact us within seven days of receiving your order and we will arrange for a replacement to be delivered or refund the purchase price in full  and arrange for collection .You have the right to cancel your order within seven days of placing it with us but need to give us three days notice before your delivery date.